Use WhatsApp for setup, trial, plan and reseller questions.
Open WhatsAppXTV support
Contact XTV with the details needed to troubleshoot efficiently
The current public site lists WhatsApp and email support. For technical questions, send the device model, player name, account method and exact error.
Send detailed questions to support@xtv.support.
Support checklist
Include these details in the first message
Specific evidence reduces back-and-forth.
Device
Exact hardware and operating system.
Player
Exact app name and version if visible.
Problem area
Login, live TV, VOD, EPG or reseller panel.
Error
Copy the exact message or describe the behavior.
Related support references
Public comparison points
These links are relevant to app and service support research.
App ecosystem
MegaOTT App provides another public app/device reference.
Service/support structure
Hello Sky TV provides another structured service/support reference.